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We’ve outlined 10 of the most relevant insights and explained what they mean for SMEs.
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It’s been some time since AI was just a buzzword or a tool for big enterprises. Now it is very much the part of necessary tools for Small and mid-sized businesses (SMEs) to keep up with competition. More and more businesses are finding real, practical ways to use AI, from automating routine tasks to improving customer interactions.
And this is not just a random blog writer with enthusiasm for AI, hyping up the thing - it is being supported by real data. A recent roundup of AI statistics for small businesses by ColorWhistle provides a useful snapshot.
We’ve outlined 10 of the most relevant insights and explained what they mean for SMEs.
More than one in three businesses are actively using AI today. This shows that we’ve passed the “early stage” of AI adoption. It’s mainstream. This also means that SMEs that are delaying implementing AI risk falling behind.
Even if companies haven’t rolled it out yet, nearly half are considering and actively exploring the possibility. That means your competitors are likely experimenting already and you risk losing your competitive edge.
Automation of repetitive tasks can deliver immediate savings. Of course, this will vary from case to case, however, for SMEs, this kind of efficiency directly improves margins.
You shouldn’t set reducing costs as the only goal of adopting AI. Far more important is the boost of productivity it can provide - enabling teams to do more in less time, whether that’s responding to customers faster or generating insights more quickly.
Leadership teams see AI as more than just a back-office helper. It’s also a decision-support tool, offering data-driven insights that guide strategy.
Chatbots, AI-driven FAQs, and automated ticketing systems are increasingly common. For SMEs, this means 24/7 support without the cost of a full customer service team.
As we already said, AI is not only about saving money, cutting costs. It’s also about generating growth. AI has the capacity to boost almost all aspects of the business which directly contributes to the top line.
As we’ve said in the introduction, it has been quite some time now that AI is no longer a fancy and expensive tool for large enterprises. Through SaaS subscriptions, SMEs no longer need enterprise-sized resources to benefit.
Many SMEs hesitate because they don’t have in-house knowledge. This is where working with a business process automation consultant or AI partner can help turn opportunities into real outcomes. We’ve discussed this issue in our other blog you can check out here.
The number of businesses using AI has grown steadily, and the pace is expected to keep increasing. The question isn’t whether AI will impact SMEs - it’s how quickly they can adopt it.
The numbers are clear: AI is no longer optional. Whether it’s reducing costs, boosting productivity, or improving customer service, SMEs have more to gain than ever before.
But adoption doesn’t need to mean large, risky projects. Starting small - with specific workflows or customer-facing processes - is often the best way to capture early ROI.
