Privacy Policy

Privacy Policy for Logiks Solutions GmbH

Effective Date: 31.12.2025

1. Introduction

At Logiks Solutions GmbH (“Logiks”, “we”, “us”), we are committed to protecting your privacy and ensuring the security of your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard personal data in compliance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our software, hardware, and services, or by visiting our website, you consent to the practices described in this Privacy Policy.

2. Information We Collect

2.1. Personal Information

Information that can identify you directly or indirectly, such as your name, job title, company name, address, phone number, and email address.

2.2. Payment Information

If you purchase our products or services, we may collect payment-related information, such as billing details and transaction history. Credit card processing is handled securely by third-party payment providers.

2.3. Cookies and Tracking Technologies

We use cookies and similar technologies to understand visitor behavior, measure website performance, and deliver relevant marketing. For details, see Section 6 (Cookies & Tracking).

3. Legal Basis for Processing

We process your personal data on the following legal bases, as defined by Article 6 GDPR:

• Contract Performance: To provide products and services you have requested.
• Legal Obligation: To comply with statutory requirements (e.g., tax law).
• Legitimate Interests: To improve our services, secure our systems, and prevent misuse.
• Consent: For marketing communications and the use of non-essential cookies.

4. How We Use Your Information

We may process your data for the following purposes:

• Product & Service Delivery: Providing, configuring, and supporting our software/hardware.
• Communication: Sending product updates, event invitations, and marketing messages (where legally permitted).
• Customer Support: Answering inquiries, troubleshooting, and improving service.
• Analytics & Research: Understanding usage patterns to improve our offerings.
• Compliance: Meeting legal and regulatory obligations.

5. Data Retention

We keep your personal data only as long as necessary for the purposes described in this Privacy Policy, unless a longer retention period is required by law (e.g., tax regulations).

6. Cookies & Tracking

6.1. What Are Cookies?

Cookies are small text files stored on your device when visiting a website. They allow us to remember preferences, analyze usage, and improve your experience.

6.2. Types of Cookies We Use

• Essential Cookies: Required for basic website functionality (forms, navigation, security).
• Analytics Cookies: Help us understand how visitors use our site.
• Marketing Cookies: Used to personalize advertising and measure campaign performance.

6.3. Tools and Services We Use

We currently use the following third-party tools that may set cookies:

• Google Analytics & Looker Studio
  Used to analyze website traffic and generate reports. Data is anonymized where possible.
  Google Privacy Policy
  Google Analytics Opt-out
• Google Ads
  Helps deliver targeted advertising and measure conversions.
  Google Ads Settings
• Hotjar
  Provides heatmaps and session recordings to understand user behavior.
  Hotjar Privacy Policy
  Hotjar Opt-out
• HubSpot
  We use HubSpot for marketing automation and lead management. When you submit a form on our website, the data is stored in HubSpot and may be combined with cookie-based tracking to help us understand visitor interactions and improve communications.
  HubSpot Privacy Policy

6.4. Managing Cookies

You can control or withdraw consent at any time:

• Through our cookie banner by adjusting settings.
• In your browser settings (e.g., Chrome, Firefox, Safari, Edge).
• Using the opt-out links above for third-party services.

Please note: Disabling cookies may limit some website functionality.

7. Disclosure of Your Information

We may share personal data with:

• Service Providers: e.g., hosting, analytics, payment processing, customer support.
• Legal Authorities: Where required by law.
• Business Transactions: In case of merger, acquisition, or asset transfer.

8. International Data Transfers

We may transfer personal data outside the EU/EEA. When we do, we ensure adequate safeguards (e.g., EU Standard Contractual Clauses).

9. Your Rights Under GDPR

You have the following rights regarding your data:

• Access to your personal data.
• Rectification of inaccurate information.
• Erasure (“right to be forgotten”).
• Restriction of processing.
• Data portability.
• Objection to processing (including direct marketing).
• Withdrawal of consent at any time.

To exercise your rights, contact us at: info@logiks.solutions.

You also have the right to lodge a complaint with your local supervisory authority (e.g., in Germany: Der Bundesbeauftragte für den Datenschutz und die Informationsfreiheit).

10. Data Security

We use technical and organizational measures such as encryption, access controls, and regular security audits to protect your personal data against unauthorized access or disclosure.

11. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will always be published on our website with the effective date shown at the top.

12. Contact Us

For questions or concerns regarding this Privacy Policy, please contact:
Logiks Solutions GmbH
Email: info@logiks.solutions

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